Return Policy
Please read the following carefully before mailing us your return:
1. NOTICE OF SHORTAGE OR NON-RECEIPT must be made within thirty days
of the shipping/invoice date for domestic shipments; sixty days for
international.
2. BOOKS DAMAGED IN TRANSIT are not the responsibility of the publisher.
Please make your claim to the carrier.
3. OVERSTOCK RETURNS - If authorized at the time of sale, our books
may be returned within one year of purchase for a full refund. However,
resellers who would like to take advantage of overstock returns will
forfeit any discounts based on quantity (see discount schedule). No
more than 50% of any order may be returned. The purchaser is obligated
to pay for shipping on all returns.
5. Returns must be accompanied by your packing slip listing QUANTITY,
TITLE, AUTHOR, ORIGINAL INVOICE NUMBER and INVOICE DATE. Books returned
with this information will be credited with 100% of the invoice price
minus shipping.
6. ROUTING - Ship books via Media Mail prepaid or UPS prepaid to: Thirdeye
Publications / 217 W. Seventh St. / Traverse City, MI 49684. Note, this
is not the same as our order address.
7. To qualify for a refund, returned books must arrive in good RESALABLE
CONDITION. (No scuffs, tears, folds or marks that would prompt a customer
to reject the book.) If they are not now resalable, please don't bother
to return them. If you are not willing to package them properly for
the return trip, please don't waste your time and postage. To package
the books so that they will survive the trip, we suggest you wrap them
in the same way that they were sent to you. There are two important
steps in successful book packaging: Keep them clean and immobilize them.
Place the stacked books in a plastic bag. This will separate the dirty
newsprint and greasy Styrofoam "peanuts" or discs from the book edges
and will prevent grit from creeping between the covers. To keep the
books from shifting (which causes scuffing), cut a shipping carton to
the right size and stuff it tightly with dunnage. Do not use padded
bags.